Zoho | Technical
Support Engineer
Zoho Corporation, a leading global technology company, has opened its doors to new talent by announcing job openings for the position of Technical Support Engineer. This is an excellent opportunity for aspiring professionals looking to kickstart or advance their careers in the tech industry with a company known for its innovation and employee-friendly work culture.
About Zoho Corporation
Zoho is renowned for its
suite of cloud-based business software products that cater to a wide range of
industries. From CRM and project management to finance and human resources,
Zoho's solutions help businesses streamline operations and enhance productivity.
With over 80 million users globally, Zoho is a pioneer in providing affordable,
powerful tools to businesses of all sizes.
We are seeking a
dedicated Technical Support Engineer who will be responsible for providing
exceptional support to our clients. You will troubleshoot issues, provide
timely resolutions, and ensure a seamless experience for our customers. Your
expertise will be crucial in maintaining customer satisfaction and loyalty.
Key
Responsibilities:
- Respond to customer inquiries via
phone/email/chat in a timely and professional manner.
- Provide step-by-step guidance to
customers to resolve issues.
- Assist customers with the integration
of the payment gateway into their websites or applications.
- Gather customer feedback and provide
insights to the product management and development teams.
- Provide regular updates to management
on support trends and customer satisfaction.
- Collaborate with the development team
to understand product features and functionalities.
- Conduct system testing to replicate
customer issues and identify solutions.
- Conduct training sessions/ product
demonstration for customers on using the payment gateway effectively.
- Develop internal training materials
to keep the support team updated on new features and changes.
Skillset Required:
- Possessing 0 to 3 years of work
experience in a similar industry.
- Work experience in the Fin-tech
industry would be an added benefit.
- Exhibiting a keen interest, curiosity
and enthusiasm for learning & adapting to emerging technologies.
- Strong communication and
interpersonal skills.
- Being self-motivated, driven by
results, and capable of working independently with minimal supervision.
- Displaying excellent analytical and
problem-solving abilities.
- Should be willing to work in night
shift.
Why Join Zoho?
- Work Culture: Zoho
is known for its open, collaborative work environment where employees are
encouraged to learn, innovate, and grow.
- Learning Opportunities: Continuous
learning is at the heart of Zoho's culture. Employees have access to a
wealth of resources and opportunities to develop their skills.
- Career Growth: Zoho
values internal growth, offering ample opportunities for career
advancement.
- Employee Benefits: Competitive
salary, comprehensive health benefits, and flexible working conditions.
How to Apply:
Interested candidates can
apply directly through Zoho’s career portal or send their resume to the
specified email address. Make sure to tailor your resume to highlight your
technical expertise and customer support experience.
